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Are your products 100% authentic?
Yes, all our products are 100% authentic and directly imported from authorized distributors in Japan and Korea. We guarantee the quality and genuineness of every item we sell.
How long does shipping take?
Standard delivery within Dhaka takes 1-2 business days. Outside Dhaka, delivery typically takes 3-5 business days depending on the courier service.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Bangladesh. You can inspect your package upon arrival and pay the delivery person directly.
What should I do if my skin reacts negatively to a product?
Discontinue use immediately. We recommend doing a patch test before fully integrating a new product. Please note we cannot accept returns for opened products.
How can I track my order?
Once dispatched, you will receive a confirmation SMS containing your tracking number and a link to track your parcel.
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Email: support@aureabd.com
Phone: +880 1234 567890

